Privacy Policy

Protecting the security of our client’s personal data is of utmost importance to ZVW and we take the privacy of your information very seriously. Our privacy policy will help you understand how we collect, use and protect your personal information.

What is the purpose of this privacy policy?

This policy applies between you, the user of this website and Zurich Vienna Wealth AG (“ZVW”), the owner and provider of this website. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. By accessing the ZVW website you accept this privacy policy. If you do not agree to this policy, please do not proceed to further web pages of the ZVW website.

What is the scope of this privacy policy?

This privacy policy applies only to the actions of ZVW and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to third party websites and social media. You are advised to read the privacy policy of other websites prior to using them.

For purposes of the applicable Data Protection Laws, ZVW is the “data controller”. This means that ZVW determines the purposes for which, and the manner in which your data is processed.

What type of data do we collect?

There are two types of data we collect from you:

1. Personal information which includes, for example, information that you may provide such as your name, home address, home telephone number, or payment information (including your payment card number). We also collect date of birth if you are applying through our website to become a client of ZVW. Such information is used to verify your identity and as such is shared with trusted third parties to protect against fraud, comply with financial crime laws and to confirm your eligibility to use our products and services.
2. Commercial information which includes, but is not limited to your business name, address, phone and/or fax numbers, email address, company registration number and corporate financial account information. Such information is used to verify the identity of the business and as such is shared with trusted third parties to protect against fraud, comply with financial crime laws and to confirm eligibility to use our products and services.

How is your data collected?

We collect your information when you use our online services in two ways:

1. Directly from you, when you provide it to us; for example, when you request information or services from us.
2. Automatically, when you use our online services. We collect information through the use of cookies and other technologies.

Data directly from you

ZVW will collect your data in a number of ways:

1. When you contact us through this website, by telephone, post, e-mail or through your advisor;
2. When you register with us and set up an account to receive our products and services;
3. When you use our services.

Data collected automatically

Most websites gather certain information automatically and when you visit the site our web server may record details about your visit. This information may include but is not limited to your IP address, the date, times and frequency with which you access the website, the pages you visit and the way you interact with its content. This information helps us to make improvements to website content and navigation and is required for fraud detection and website security.

ZVW will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information on cookies and how we use them, please refer to our Cookie Policy.

How do we use your data?

We use your data to provide you with the best service and experience possible whilst using our website. Data may be used for:

1. Internal record keeping;
2. Client account management;
3. Transmission of email or marketing materials of interest to you and legal or regulatory updates that are relevant to you.

In addition, we may use your data to keep you up to date on information we believe would benefit you.

If you submit a new client application online, you permit our representatives to contact you and discuss engaging in a business relationship with ZVW.

Who do we share your information with?

We will not sell (or trade or rent) personal information to other companies as part of our regular course of business. We may share your information with our employees, sales agents and/or professional advisors, to provide our services to you or to obtain advice and in each case in accordance with this privacy policy.

How do we keep your data secure?

We will use technical and organisational measures to safeguard your data for example;

1. Access to your account is controlled by a user name and password that is unique to you, together with compulsory 2FA (Two Factor Authentication) providing banking level security;
2. All data is encrypted at rest and only accessible to the logged in user;
3. Payment details are handled by trusted third parties under contract to ZVW;
4. All traffic sent over the public internet is secured with HTTPS using TLS 1.2 and above;
5. All data is held on servers in data centres in Switzerland managed by Swisscom.

If you suspect any misuse or loss or unauthorised access to your data, please let us know by contacting us via this email address [email protected]

Transferring data to Data Processing Partners / Third Party Services

We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with Swiss data protection laws and enforced by ZVW.

We send personal data to the following sets of data processors in order to perform the ZVW Services:

• Fraud prevention agencies;
  • This is in order to verify your identity, protect against fraud, comply with anti-money and financial crime laundering laws and to confirm your eligibility to use our products and services. Please note that if fraud is detected, you could be refused certain services. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by contacting [email protected].
• Cloud storage providers;
  • This is in order to safely and securely store your data with ZVW.
• Banking and financial services partners;
  • Financial services providers that help us provide ZVW services including banking partners, banking intermediaries and international payments services providers.
• Credit reference agencies;
  • For the purpose of assessing your credit score.

We may also disclose your personal information in the following circumstances:

• If ZVW or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
• In order to:
  • (i) enforce or apply the General Terms of Service and/or the Business Terms and/or any other agreements between you and us or to investigate potential breaches; or
  • (ii) protect the rights, property or safety of ZVW, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Transferring data outside Switzerland and the European Economic Area

The data we collect may be stored and processed in and transferred to countries inside or outside of the EEA. For example, this could occur if our servers are located outside of Switzerland. We also share information with our group companies, some of which are located inside and outside the EEA. We will only transfer data outside Switzerland where it is compliant with Swiss data protection legislation and the means of transfer provides adequate safeguards in relation to your data.

How long do we keep your data?

We will only hold your data on our systems for the period necessary to fulfil the purposes in this privacy policy or until you request that the data is deleted.

Please note that even if we delete your data, it may persist on archived media for legal, tax or regulatory purposes.

How can you update or delete your data?

Upon request, as a client or prospective client of ZVW we will provide you with confirmation about whether we hold any of your personal information and you have the right to request copies of this information.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period we hold it. The client login site contains web pages through which you can correct or update some of the information you have provided to us.

You have the right to request that we modify, update or delete information held at any time. Where legally permitted to do so, ZVW may refuse your request, however we will tell you the reasons why.

Changes to this Privacy Policy

ZVW will occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the bottom of this page. We encourage you to periodically review this page for the latest information on our privacy practices. 

Who is responsible for data collection and how can you get in touch?

Should you have a request regarding the processing of your personal data please send a letter to the following address:

Group Data Protection Officer
Zurich Vienna Wealth AG
Bahnhofstrasse 10 / Eingang Börsenstrasse 18
8001 Zürich
Schweiz

LAST UPDATED OCTOBER 2018